Refund policy

Thank you for shopping at TranquilHive. We appreciate your business and want to ensure you're fully satisfied with your purchase. If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below.

For DIGITAL DOWNLOAD RETURN POLICY SEE BELOW
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Non-faulty personalized or customized goods cannot be returned.

To start a return, you can contact us at bonnyj@tranquilhive.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
You can always contact us for any return question at workerbee@tranquilhive.net.

Damages and issues
Please inspect your order upon reception and contact us immediately (and not more than 3 days after delivery) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will need to provide us a digital image of the fault in an email so that we are able to make a full assessment.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at workerbee@tranquilhive.net.

Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders or personalised items. Please get in touch if you have questions or concerns about your specific item. Non-faulty personalized or customized goods cannot be returned.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please recheck your bank account, then contact your credit card company, or payment provider. If you've done all of this and you still have not received your refund, please contact us at workerbee@tranquilhive.net.

Our products are made specifically for each Order and our quick turn around times mean that production will often have started during out of office hours. Once an Order is placed, it cannot be changed or cancelled unless otherwise communicated by us to you by email for the specific Order.
By purchasing from us you acknowledge that the Products, when printed, may vary from those displayed on-screen, such as due to how computers display colours. Such deviation between on-screen view and physical Products that are not due to printing errors shall not be deemed a defect.
If you have any questions about our return and refund policy, please contact us at workerbee@tranquilhive.net. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don't hesitate to reach out to our customer support team. We're here to help make your shopping experience exceptional from beginning to end.

DIGITAL DOWNLOAD POLICY

1.0 Introduction

Terms and conditions governing website use, digital downloads and product interaction, if you don’t agree, please not use our website or download our products.

These terms and conditions set out the terms and conditions between you, the customer, and ITL Design UK trading as Tranquil Hive (“us”, “we”, “the company”), governing the use of our website and our downloadable digital products and the content therein (the “products”). Your use of our website, and purchase, download and use of our products, constitutes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should not use our website or purchase, download or use any of our products.

2. License and Use

Your purchase grants a non-transferable license for personal use only, forbidding alterations, distribution, or detrimental usage.

Your acquisition of any of our products implies our provision to you of a non-exclusive, non-sublicensable, and non-transferable licence. This licence enables you to download and/or access the specific product solely for your personal use and reference. In the case of downloadable digital products, you're also permitted to print the product for display or save it for your own storage, retention, and reference, all of which constitute the defined "purpose."

However, it's important to note that this licence does not extend to the conversion of the image to vector format or any form of digital alteration, even for personal storage or reference. By agreeing to these terms, you undertake not to employ any of our products for purposes beyond the aforementioned "purpose." To avoid any ambiguity, you are expressly prohibited from copying, re-selling, sublicensing, renting out, sharing, or otherwise distributing any of our products to third parties, whether modified or unmodified.You acknowledge and commit to refraining from utilising any of our products in a manner that could potentially harm our interests or reputation. This encompasses any usage that might cause detriment to us or tarnish our standing in any way. Your adherence to these terms helps ensure a fair and respectful utilisation of our products.

3. Intellectual Property

The products and their intellectual property are solely owned by us; you can't claim ownership or rights.

The products, regardless of modifications, along with all enclosed intellectual property and copyright, always belong solely to us. You accept that, without exception, you shall neither possess nor endeavor to assert any ownership of intellectual property rights or copyright in the product, irrespective of modifications.

4. Refunds and chargebacks

We issue no refunds for digital products once downloaded and you agree not to initiate any chargebacks via your payment provider.

Once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 in the UK, or under applicable local legislation, due to the electronic nature of our products. No refunds shall be given for digital products and at our sole and absolute discretion on others. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You further agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time.

5. Warranties and liability

While efforts are made to ensure accuracy, the company holds no responsibility for product suitability or function. No warranties are provided, and customers agree to indemnify the company against liabilities. The company is not liable for consequential damages.

We make every effort to ensure that our products are accurate, authoritative and fit for the use of our customers. However, we take no responsibility whatsoever for the suitability of the product, and we provide no warranties as to the function or use of the product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for particular purpose. You agree to indemnify us against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of your breach of these terms and conditions. Furthermore, we shall not be liable to you or any party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.

6. General

These terms and conditions are the complete agreement between the customer and the company for downloadable products, and they take precedence over prior agreements. The company's failure to enforce rights doesn't waive those rights, and injunctive relief might be sought for breach. The unenforceability of one provision doesn't affect the others. The terms and conditions are governed by English law, and any disputes fall under the exclusive jurisdiction of English courts.

These terms and conditions constitute the entire agreement and understanding between you and us for the supply of downloadable digital products, and supersedes any prior agreements whether made in writing, orally, implied or otherwise. The failure by us to exercise or enforce any right(s) under these terms and conditions shall not be deemed to be a waiver of any such right(s) or operate so as to bar the exercise or enforcement thereof at any time(s) thereafter, as a waiver of another or constitute a continuing waiver. You agree that monetary damages may not be a sufficient remedy for the damage which may accrue to us by reason of your breach of these terms and conditions, therefore we shall be entitled to seek injunctive relief to enforce the obligations contained herein. The unenforceability of any single provision within these terms and conditions shall not affect any other provision hereof. These terms and conditions, your acceptance thereof, and our relationship with you shall be governed by and construed in accordance with English law and both us and you irrevocably submit to the exclusive jurisdiction of the English courts over any claim, dispute or matter arising under or in connection with these terms and conditions or our relationship with you.

7. Contacting us

Please do not hesitate to contact us  via email  to bonnyj@tranquilhive.net regarding any matter relating to this Digital Products Terms and Conditions of Sale Policy